Understand and decide

Is this serious? Where should I go?

Tell your AI what's happening. Hea asks the urgent questions first, every time, shows where the NHS says to go in the NHS's own words, and writes a note for your GP.

If you think it's an emergency, call 999 now.

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Free in the beta · Works inside the AI you already use · Last reviewed 5 November 2026

Is it 999, NHS 111, your GP or a pharmacist? It's hard to judge your own symptoms, especially at night or when you're worried. A search online gives you everything from nothing at all to the worst case.

39% of UK adults who use AI chatbots for health or wellbeing say one of their top reasons is that they weren't sure whether their concern was serious enough to contact a GP. King's College London Policy Institute, King's Health Partners and Responsible AI UK: The use of AI in UK healthcare (Focaldata survey of 2,093 UK adults, 24–30 March 2026), May 2026

How Hea helps

Urgent questions first Today

Before anything else, Hea asks the urgent signs for your kind of symptom, in fixed words. You tick what applies. Your AI never answers them for you.

Where the NHS says to go Today

If a sign applies, Hea shows the NHS's advice for it: call 999, go to A&E, call 111, see a GP today or in the next few days, or speak to a pharmacist. It shows where to go, not a label for how serious it is.

A note for your GP Today

Then Hea asks the questions a GP would ask and puts your answers in order. You check the note, then copy or print it.

What it looks like

Example · fictional data

Hea, I have a symptom — is it serious and where should I go?

Where to go

You saidA cough for 4 weeksAsked firstThe urgent signs for a cough: none tickedYou tickedFeeling tired all the timeThe NHS advisesBook a GP appointment in the next few daysNextA few more questions, then your note for the GP

Fictional answers. Routes are worded as the NHS words them.

What you’ll get

The urgent questions for your symptom, asked first
Where the NHS says to go, in its own words
A note for your GP with your answers in order, to copy or print
Your own questions for the doctor, written down

Safety first

999 is for life-threatening emergencies like strokes and heart attacks.

NHS 111 can help if you think you need medical help right now: online, in the NHS App or by phone.

For a child under 5, call 111. 111 online is for people aged 5 and over.

If you're having thoughts of suicide, please talk to someone now: call Samaritans on 116 123 (free, any time), call NHS 111 and choose the mental health option, or text SHOUT to 85258. If you are in immediate danger, call 999.

Questions people ask

Should I call 999 or NHS 111?

Call 999 for a life-threatening emergency, like a stroke or a heart attack. Use NHS 111 if you think you need medical help right now and it isn't an emergency. 111 can tell you where to go, arrange a call back from a nurse or send you to a pharmacist.

When should I go to A&E?

A&E is for serious injuries and life-threatening emergencies. If you're not sure, NHS 111 can tell you the best place to go, such as an urgent treatment centre or your GP surgery.

Can a pharmacist help instead of a GP?

Often, yes. Pharmacists can give advice on coughs, colds, sore throats, ear infections and aches and pains. Some pharmacies can also give prescription medicine for some conditions without you seeing a GP, such as a sore throat (aged 5 and over), sinusitis (12 and over) or a urinary tract infection in women aged 16 to 64.

Can I use NHS 111 online for my child?

Not for a child under 5: call 111 instead. 111 online is for people aged 5 and over.

Will Hea tell me how serious it is?

No. Hea shows where the NHS says to go, in the NHS's words, without a label for how serious it is. It asks the urgent questions first, takes your history and writes a note for your GP. If you're worried at any point, call NHS 111, or 999 in an emergency.